COMPLETE TRANSPARENCY
How The Tribe Land Works
Everything you need to know about buying and selling digital products on our platform. Complete transparency, clear processes, and absolute clarity on every aspect of our marketplace.
100%
Transparent Process
Bank-Level
Security Standards
24/7
Expert Support
👥 FOR BUYERS
Your Complete Buying Journey
From discovery to download – every step is designed for your success and security. Here’s exactly how buying digital products works on The Tribe Land.
1
Browse & Discover
- Search by category: Templates, Graphics, Themes, Plugins, eBooks, Courses
- Filter by price: Set your budget range
- Read reviews: See what other buyers say
- Preview products: Check screenshots and descriptions
- Contact sellers: Ask questions before buying
2
Secure Purchase
- Paystack Security: Bank-level encryption
- Payment Options: Cards, Bank Transfer, Mobile Money
- Instant Processing: No waiting periods
- Order Confirmation: Immediate email receipt
- Buyer Protection: 7-day money-back guarantee
3
Instant Access
- Immediate Download: Access files instantly
- Email Links: Download links sent to your email
- Account Dashboard: All purchases in “My Downloads”
- Unlimited Downloads: Re-download anytime
- File Formats: Original quality, multiple formats
4
Ongoing Support
- Seller Support: Direct contact with creators
- Platform Support: 24/7 technical assistance
- Refund Process: Easy 7-day guarantee claims
- Product Updates: Get notified of new versions
- Community Access: Join our buyer community
🛡️ Your Purchase is Protected
Every purchase comes with our 7-day money-back guarantee. If the product doesn’t match its description or meet your expectations, we’ll process a full refund within 24 hours of your request. No questions asked, no complicated processes.
💼 FOR SELLERS
Your Complete Selling Journey
From registration to revenue – every step designed for your success. Here’s exactly how selling works on The Tribe Land, including our transparent 90/10 commission structure.
1
Register & Verify
- Create Account: Sign up with email verification
- Complete Profile: Add bio, skills, portfolio
- Identity Verification: Submit ID for verification
- Payment Setup: Add bank details for payouts
- Review Process: 3-5 business days approval
2
Upload Products
- Product Details: Title, description, category
- File Upload: Original files, previews, documentation
- Pricing: Set your price (minimum GHC5)
- Screenshots: High-quality product images
- Quality Review: Our team reviews before approval
3
Start Selling
- Product Goes Live: Visible to all buyers
- Marketing Support: Featured in categories
- Customer Interaction: Answer buyer questions
- Sales Tracking: Real-time dashboard analytics
- Product Updates: Upload new versions anytime
4
Get Paid
- Monthly Payouts: Paid on 15th of following month
- 90% Commission: You keep 90%, we take 10%
- Direct Bank Transfer: Secure payments via bank
- Detailed Reports: Complete sales analytics
- No Hidden Fees: Transparent commission structure
💰 90% Commission - You Keep More
All sales made in a month are calculated and payments are processed on the 15th of the following month. You receive 90% of your total sales, with only 10% going to platform administration. No hidden fees, no surprises – complete transparency.
📋 RULES & POLICIES
Platform Guidelines & Policies
Clear, fair rules that protect both buyers and sellers. These guidelines ensure a safe, professional marketplace for everyone.
💼
Seller Guidelines
- Original Content Only: All products must be your original work
- Quality Standards: High-quality files with proper documentation
- Accurate Descriptions: Products must match their descriptions exactly
- Minimum Price: GHC5 minimum for all digital products
- Customer Support: Respond to buyer questions within 24 hours
- Prohibited Content: Adult content, copyrighted material, or illegal items
- File Formats: Provide files in commonly used formats
👥
Buyer Guidelines
- Read Descriptions: Review product details before purchasing
- Ask Questions: Contact sellers for clarification if needed
- Refund Policy: 7-day guarantee for products not matching description
- No Reselling: Products are for personal/business use only
- Respect Licenses: Follow any usage terms provided by sellers
- Fair Reviews: Leave honest, constructive feedback
- Report Issues: Contact support for any problems
⚖️ Our Commitment to Fair Trade
We enforce these guidelines consistently and fairly. Violations may result in product removal, account suspension, or permanent bans. Our goal is to maintain a professional marketplace where creators can thrive and buyers can shop with confidence. All policies are reviewed regularly and updated to reflect industry best practices.
SUPPORT & GUARANTEES
Your Safety Net & Support System
Comprehensive support and rock-solid guarantees that protect every transaction. We’re here to ensure your success on our platform.
💰
7-Day Money-Back Guarantee
If a product doesn’t match its description or meet your expectations, we’ll process a full refund within 24 hours. No questions asked, no complicated forms.
🎧
24/7 Expert Support
Our dedicated support team is available around the clock to help with technical issues, payment problems, or any platform-related questions.
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Quality Assurance
Every product is reviewed by our quality team before going live. We ensure all items meet our high standards and match their descriptions.