Due to the nature of our products, which are digital and accessible immediately after purchase, all sales are considered final.
By completing a purchase on our platform, you confirm that you are buying non-tangible digital goods. As such, our products are not eligible for return, exchange, or refund once access has been granted.
Eligibility for Refunds
Refunds may only be considered under exceptional circumstances. These include:
- You were charged in error and did not receive access to the product.
- The product was not as described, and you contacted us with sufficient evidence within 7 days of purchase.
- You made a duplicate purchase by mistake.
All refund requests are reviewed on a case-by-case basis. To request a refund, email us at admin@thetribeland.com, including your transaction ID, registered email address, and a brief explanation of the issue.
Non-Refundable Circumstances
We do not offer refunds in the following situations:
- You changed your mind after accessing the product.
- You do not have the technical knowledge to use the product.
- You experienced issues downloading or accessing the product that are not caused by our platform.
- You did not read the product description or details before purchasing.
- Your request was submitted more than 7 days after purchase.
Chargebacks
Filing a chargeback without contacting us first is a violation of this policy. Doing so may result in suspension or permanent restriction of your account from future services.
Early Access and Benefits
Some users may receive early access or added features as part of a promotional or introductory offer. These benefits are temporary and may be adjusted as we move toward a unified pricing and feature model for all users.
Policy Updates
We reserve the right to update or modify this Refund Policy at any time, without prior notice. Changes take effect as soon as they are published on this page. Continued use of the platform means you accept the updated terms.
Need Help?
If you have any questions about this policy, contact our support team at admin@thetribeland.com