PLAIN-LANGUAGE POLICY
Refund policy
We want billing to be clear, fair, and easy to correct when something goes wrong.
Last updated: 27 September 2026
Before purchase
The price, billing interval, included features, and renewal terms will be displayed before you approve payment. Paid subscriptions renew until cancelled.
First purchase
You may request a refund of your first paid subscription charge within 7 days of purchase. We may decline requests involving substantial use, repeated purchases and refunds, abuse, or violation of the Terms, except where applicable law requires a refund.
Renewals and billing errors
Renewal charges are normally non-refundable once a new billing period begins. Contact us promptly about a duplicate charge, an amount different from the checkout price, a technical failure that made the paid service unusable, or an unauthorised payment. We will investigate and correct verified billing errors.
Cancellation
Cancelling prevents the next renewal. Unless stated otherwise at cancellation, paid access continues until the end of the current billing period and account data is not automatically deleted.
How to request help
Email support@thetribeland.com with the account email, transaction reference, payment date, and reason for the request. Never email full card or mobile-money credentials. Approved refunds are returned through the original payment method; provider processing times can vary.
Legal rights
This policy does not limit any refund, cancellation, chargeback, or consumer right that cannot be waived under applicable law.